Shipping policy
Shipping Policy
1. Processing Time:
• Orders are processed within 2-3 business days after payment is received.
• Preorder items may take 2-4 weeks to ship, as specified on the product page.
2. Shipping Options:
• We offer the following shipping methods:
• Standard Shipping (5-10 business days)
• Express Shipping (2-5 business days)
• Rates are calculated at checkout based on destination and package weight.
3. Free Shipping:
• Free shipping is available on orders over $200 (Canada & USA only).
4. International Shipping:
• We ship worldwide. Delivery times and rates vary by location.
• Customers are responsible for customs fees, duties, and taxes.
5. Tracking:
• A tracking number will be provided once your order has shipped.
6. Lost or Delayed Packages:
• ALIENB is not responsible for delays caused by the carrier.
• For lost packages, please contact us, and we’ll assist in filing a claim.
7. Incorrect Address:
• Customers are responsible for ensuring their shipping address is correct.
• Orders shipped to incorrect addresses will not be refunded.