Terms of service

ALIENB TERMS & CONDITIONS

Last Updated: 02/02/25

Welcome to ALIENB! These Terms & Conditions govern your use of our website (www.alienb.co) and the purchase of our products. By accessing our Site or making a purchase, you agree to these terms.

1. GENERAL TERMS

  • ALIENB is a fashion brand dedicated to individuality and self-expression.
  • By using our Site, you agree to abide by these terms and all applicable laws.
  • We reserve the right to modify these Terms at any time without prior notice.

2. ORDERING & PAYMENTS

  • Orders are placed through our Shopify store and are subject to availability.
  • Payments are processed securely via Shopify Payments, PayPal, or other accepted methods.
  • ALIENB reserves the right to cancel any order due to suspected fraud, pricing errors, or inventory issues.

3. SHIPPING & DELIVERY

  • We offer flat-rate and real-time carrier shipping options based on location.
  • Once shipped, customers receive tracking details via email.
  • ALIENB is not responsible for shipping delays caused by carriers or customs.
  • International orders may be subject to additional duties or taxes, which the customer is responsible for.

4. RETURNS & EXCHANGES

  • Returns or exchanges are accepted within 14 days of delivery.
  • Items must be unused, unworn, and in original packaging to qualify.
  • Final sale, custom, and limited-edition items are non-refundable.
  • Return shipping costs are the responsibility of the customer unless due to a defective product.
  • To initiate a return, contact us at [Insert Contact Email].

5. INTELLECTUAL PROPERTY

  • All ALIENB designs, logos, and branding are protected intellectual property.
  • Customers may not reproduce, distribute, or resell ALIENB products without permission.

6. LIMITATION OF LIABILITY

  • ALIENB is not responsible for indirect, incidental, or consequential damages arising from product use.
  • We are not liable for website errors, outages, or security breaches beyond our control.

7. PRIVACY POLICY

  • We collect personal data (name, email, address) solely for order fulfillment and marketing (if opted in).
  • ALIENB does not sell or share customer data with third parties.
  • Customers may opt out of marketing communications at any time.

8. CONTACT INFORMATION

For inquiries, returns, or support, please contact us at:

  • Email: alienb.co@alienb.co
  • Customer Support: +1 343-999-6748
  • Address: Ottawa Ontario

Thank you for choosing ALIENB where fashion meets individuality.

By using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.